Articles on: MoneyGram

MoneyGram Online Services Terms and Conditions

MoneyGram’s online services are subject to terms and conditions governing the sending and receiving of money, account use, and user responsibilities.

Key points

Requirements for use: To use the online services described in the agreement, you must reside in the United States, be at least 18 years old, and have a valid user account.
Identity verification: MoneyGram may request personal information and documents to verify your identity. It may deny or suspend access if it cannot verify your identity.
Limits and fees: Applicable limits, fees, and additional charges are displayed during the transaction. International transfers may include an exchange rate.
Permitted use: Services must be used for lawful purposes. Sending money on behalf of third parties and certain prohibited activities are not allowed.
Account security: Keep your login credentials confidential and contact MoneyGram immediately if you believe your account has been compromised.
Privacy: MoneyGram collects and processes personal data to provide its services, verify identities, process transactions, and prevent fraud.

Complaints and dispute resolution

If you have a problem with a transfer, contact customer service. The terms establish procedures for resolving errors and provide for binding arbitration in certain disputes, subject to exceptions and conditions.
This summary does not replace the full terms and conditions. Consult the official document for all provisions, restrictions, and responsibilities.
View MoneyGram’s full terms and conditions

Updated on: 28/10/2026

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